Support Engineer

Senior Support Engineer - JHB or CPT

Techtron - Business I.T. Services · Johannesburg Metropolitan Area (On-site)

Senior Support Engineer

Techtron is looking for a highly skilled Senior Support Engineer, who will be responsible for high-end, pro-active as well as re-active technical support to clients.

Responsibilities will include, but are not limited to:

  • Provide high-level support on Windows Servers, workstations and laptops
  • Troubleshooting of firewalls, managed switches and LAN / WAN /VLAN / Wi-Fi issues (Sophos Firewalls, Unifi Switches & AP's)
  • Understanding of network security, malware/ransomware detection, prevention & remediation.
  • Provide professional, concise communication with team members and clients
  • Provide customer service as per agreed SLA's
  • Remote Support & afterhours standby support


  • Recent Microsoft Certifications
  • Knowledge and experience of:
    • Networking (IP/DNS/DHCP/Firewalls(Sophos)/Switches/AP(Unifi))
    • Microsoft technologies server & desktop, Hyper-V, Azure, Intune, PowerShell
    • M365 - 2+ Years experience (Exchange Online, One Drive, SharePoint Online, MS Teams)
    • Dell Laptop/Desktop/Server Hardware
    • VOIP Experience
    • Backup software, high availability and disaster recovery experience
    • RMM and Ticketing experience (Kaseya Datto RMM, Kaseya Datto Autotask)
  • Valid driver’s license and own, reliable vehicle
  • 3+ Years General IT Support experience

Salary: Neg


Cape Town, South Africa

Marketing Intern

We are looking for:

  1. Someone that is creative and can provides marketing ideas for social media posts, marketing videos, and marketing campaigns.
  2. An interest in IT and cybersecurity. Marketing a Business-to-Business IT company is very different from Business to Consumer marketing. You will want an interest in IT and be a quick learner.

The Role of the Marketing Intern:

  1. Assist in setting up for educational videos.
  2. Posting educational and marketing content on Facebook, LinkedIn, and YouTube
  3. Assisting in managing multiple vendors related to SEO, graphic design, copy writing, and marketing strategy.
  4. Creating a content distribution process that can maximize the video, blogs, and other content that we create.
  5. Attend weekly meetings with the owner of the company to brainstorm creatives and marketing strategy.
  6. Utilizing basic editing tools to assist in creating and editing video for website and social media.
  7. Assist in creating a monthly client newsletter.
  8. Assist in the ideas and management of direct mail pieces to warm prospects.
  9. Assist with any in person marketing events.


  • Video experience is a huge plus.
  • Portfolio – feel free to submit any marketing or creative work that you have completed in school or personal time.
  • Understanding of marketing fundamentals and content creation and distribution
  • Technology Currently Used: WordPress, Odoo, Growably, Canva, Adobe, Microsoft Publisher, upwork.

Training will be provided; intern needs to be self-motivated and able to work independently.


--Techtron CPT--

We are a team of passionate people whose goal is to improve everyone's life through technology. We use great products and services to solve your business problems.